Cancellation policy

Order Cancellation & Modification

If you need to cancel your order or modify order details (including the shipping address), please contact Aqara Customer Support at contact@aqara.com within 24 hours of placing your order.

l Requests submitted after 24 hours cannot be guaranteed;

l Any costs incurred as a result (including but not limited to return shipping fees or order processing fees) may be borne by the customer.

About Order Cancellation or Address Modification:

l If your cancellation or modification request is successful, you will receive a confirmation email;

l If the request is unsuccessful and a tracking number has already been generated, you may contact the carrier directly to refuse delivery or request an address change;

l If the delivery refusal is successful, please contact us so we can assist with the refund or confirm the updated address;

l If the refusal is unsuccessful and the package has been delivered, you may still contact us to obtain a return address and proceed with the return process.

Important Notice:
Orders cannot be canceled or modified more than 30 days after shipment.